We want the opportunity to put things right
If you are dissatisfied with our service, please tell us what happened and what you would like us to consider.
How to complain
You can contact us by telephone on 0208 813 0914, email ejaz@hillsidemortgages.co.uk, or write to 20 Hillside Road, Southall, Middlesex, UB1 2PD.
What happens next
We will record and review the complaint and communicate with you in accordance with the complaint-handling requirements that apply to the relevant service. Where a final response is required, it will explain the outcome and any further rights that apply.
Financial Ombudsman Service
If your complaint is eligible, you may be able to refer it to the Financial Ombudsman Service. Any final response should explain whether this right applies and the relevant time limit.
The final complaints wording, complaints contact and Financial Ombudsman Service eligibility statement should be checked against the firm’s exact FCA permissions and complaints process before live publication.